February 14, 2008 • Page Image 55
…• p a. IL [lasso hardware company FINEDook&culiNLI I !ARM\ \RI PLUMBING 8.: 8.-V11-1 ACCEsSORI Fs Since 1910 In the end, he says, "it's good to see clients — often in tears — leaving our office knowing there is a light at the end of the -tunnel." Levy stresses customer service because "people need reassurance and relief. I can get telephone calls at 8 in the morning or 2 o'clock on a Sunday afternoon. If someone gets a [tax] letter on Sa...…

















































