The Michigan Daily-Friday, September I1, 181-Page 5A
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Lesson No. 1:
Wait and wait,
get back in line
By BETH ALLEN
Horror stories from survivors of the yearly lineup
at the University financial aid and cashier's office
were plentiful this week as students tried to cash in on
their loans, grants, and scholarships.
Although most students walked through the
University's complex system without problems-af-
ter weathering waits of reportedly one to three
hours-a few ran into snags that produced gruesome
tales of battles with University bureaucracy.
DONNA CARBAJAL and her four-month old
daughter Candy said their encounter with the
procedures had been difficult. Carbajal's husband, a
first-year Dentistrystudent, had waited in line three
hours Tuesday, only to be told his loan was
unavailable.
Undaunted, the Carbajal family was back Wed-
nesday,uarmed with arbaby bottle forwCandy. "We're
trading off," said Mrs. Carbajal.
Lynn Borset, a financial aid spokeswomen,said of-
fice estimates placed the student traffic rate at about
1,000 per day, but added that the figures are probably
low.
MANY STUDENTS simply decide to put off the
wait. "I was here yesterday for about ten seconds,"
said Charles Bamback, an irate graduate student. "I
saw a lot of people leave."
Others just attempted to pass the time. Nursing
senior Barb Waxman used the time to catch up on her
reading. "They can only go so fast," said Waxman,
who estimated she had completed about 100 pages of
her novel.
While most students aren't surprised, some have no
idea about the length of the wait. "I didn't expect
this!" said physical therapy major Mary Tubbs.
Tubbs, who just transfered from Michigan State
University, said the procedure for picking up loans
and other forms of financial aid was "not quite this
hectic" at MSU.
But while students were complaining about the
lineups, workers in the Office of Financial Aid said
that procedures were flowing smoothly.
"While the volume has never been as great, the
lines have never been as short," said Financial Aid
Director Harvey Grotrian.
Borset said that the financial aid office "seems to
have a pretty good system," and that problems were
due mainly to people neglecting to read the infor-
mation Financial Aid mailed out telling them which
to do business.
Borset said that the problem of aid unavailability
was often due to processing problems. "The fact that
we've got people on the desk means we can't do the
processing," she said. In addition, Borset said,
sometimes the financial aid office has not received a
local address for students and is still sending infor-
mation to a permanent address.
To combat the lines, the financial aid. office has
created a "swift" line at the office in the Student Ac-
tivities Building, where people can turn in acceptan-
ce forms or pick up GSL applications or information.
Rougher problems are referred to the main office or
the payment problems office down the hall. The office
has also set up temporary stations in the University
Cashier's office in the LSA building.
Borset said that although the office does not
specifically hire peopie to work in the fall, they may
borrow staff from other departments. "No one takes
vacation during registration period," she said.
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Services Exempt from Charges since
1980-81
ALLERGY
Clinic Visits
Hyposensitization Treatment
Skin Tests
Patch Tests
Emergency Treatment
Broken Appointment
Injection Service
Injection Medication
I.V. Sets & Medication
Inpatient Consultation
Survey Visits
CONSULTATION UNIT
Clinic Visits
EKG
DERMATOLOGY
ClinicVisits
Broken Appointment
Fungi Culture, K.O.H.
Giemsa Smear
Pathology, Gross & Microscopic
Injection Service & Medication
Post OP Visit
Surgery
Reports
EMERGENGY
Clinic Visit
Injection Service & Medication
Rabies Series
Tetanus
Nursing Service
Ear Irrigation
V.D. Checks
Suture Removal
GYNECOLOGY
Clinic Visits
Initial Physical Exam
Annual Physical Exam
Contraceptive Fittings/Insertions
Contraceptive Revisits
Nurse Service
Pelvic Exams
IMMUNIZATION
All Services
INFIRMARY
Room & Board
Observation Bed
Sitz Bath
Dressings
Injection Service/Medication
Patient Attendant
Nurse Service
Services for Fees,
1981-82
Extract
Antigen
Mailing Fee-Antigen
None
None,
House calls
Dental Emergency
Ear Plugs
Deposit on canes, crutches
(Returned in full when
supply returned.)
Contraceptive Devices
Supplies/Books
None
None
LABORATORY
Health Service Lab Tests
Outside Lab Tests
MEDICAL CLINIC
Surgery
Premarital Exams
Routine Physical Exams
Travel Consultation
Injection Service/Medication
NEUROLOGY
Clinic Visit
Injection Service/Medication
NUTRITION
OPHTHAMOLOGY
Clinic Visit
Visual Field
Surgery
ORTHOPEDICS
Clinic Visit
Knee Splint
Orthoplast Splint
Pads
Surgery
OTOLOGY
Clinic Visits
Audiogram
Nurse Service
Surgery
PHARMACY
PSYCHIATRY
PSYSIOTHERAPY
Consultation
Hydrocollator Packs
Massage
Ultra Sound
Whirlpool
Postural Drainage
Exercise
Shantz Dressing
Ice
Appliance & Equipment
SURGERY
All Surgical Procedures
X-RAYS
All Procedures
Tests done by outside lab onl
if not requested by Health
Service physician
None
Broken Appointment
Single Consultation
Group Sessions
Broken Appointments
Materials
Broken Appointment
Refraction
Broken Appointment
Broken Appointment
All Pharmaceuticals
Initial Consultation
Therapy Sessions
Broken Appointment
Charges will be assessed after
a specific number of visits.
None
None
C
)nScl
YILLAGE 4
375 N. MAPLE
769-1300
it
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tGAIN HOURS: S2 'til 4PM Mon..FrI. S2 'tIl 3 PM Sot. & Sun.
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Student
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®IA PARMUTICTURE '7
DAILY
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Students can
By JOHN ADAM number
Though students will have to pay about 3
nearly $100 each year for the University students
Health Service-an increase of about 40 ce rathe
percent from last year-they can also The s
expect to receive a much wider range of paid sy
services for no additional cost and less pap
greater efficiency at the service's departm
clinic, University health officials say. passed
In the past, students had to pay an better a
additional fee for most services at the director
clinic, but now, with the higher flat rate Studer
at the beginning of the year, the Health ditional
Service will be able to offer most of its cluding
* services-from physical examinations broken
to X-rays-at no extra cost. vices-
ELEANOR PUFFE, coordinator of examin
patient and public relations at Health V.D. ch
Service, said the new structure "really even son
will improve the care for the students." THE
She said she foresees an increase in the assessm
expect r
of students using the service of
0 percent and advised that
smake appointments in advan-
r than simply walking in.
witch to a predominantly pre-
stem will mean considerably
erwork for the service's billing
nent, saving money that can be
on to the patient in the form of
nd faster service, the service's
, Dr. Ceasar Briefer, said.
nts will still have to pay an ad-
fee for some clinic services, in-
all pharmaceuticals, and most
appointments. But most ser-
including routine physical
ations, emergency services,
ecks, gynecological care, and
me surgery-will be free.
MANDATORY Health Service
vent, however, does not cover
more of Health Service
dental care or treatment at University
Hospital and the service's officials
suggest that students carry some form
of health insurance to, cover any
hospitalization or major health care.
Health Service officials said use of
the facilities has risen markedly since
the new system has been implemented
as some students-in the words of one
patient-"try to get their money's wor-
th." Briefer said there is already a
significant backlog of patients waiting
for gynecological services.
Eleanor Puffe said she has heard
"just a handful" of complaints about
the new billing system. "If it doesn't
benefit them directly," she said, "they
don't want to pay for it."
The Health Service building has been
in the process of renovation for the past
month, but Briefer said construction on
the service's new lobby should be com-
pleted in about two weeks. In the mean-
time, students have had to use a side
entrance. This temporary entrance,
Puffe said, has been working well.
"9 II
I