One hundred eleven years ofeditonlfreedom
November 20, 2001
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HOME GAME FOR THE HOLIDAYS
By Ted Borden
Daily Staff Reporter
Despite overall weakened consumer
Sept. 11, American customer satisfaction
goods for the third quarter remains high,
University's quarterly American Custot
"This is not a bad sign. Expectations
have decreased more than it did," said Cl
ness professor and director of the Uni'
School's National Quality Research Centel
Satisfaction with non-durable goods
slightly, to 80.3 out of a possible 100 fron
ing of 80.8,
Overall, the ACSI is at 72.1, a declin
measurement of 72.9.
Non-durable goods are defined as products quickly con-
sumed and expected only to last for a short period of time.
confidence post The segment includes numerous industries, such as food
with non-durable processing, soft drinks, beer, tobacco, apparel, and personal
according to the care products. The score for this sector is about 12 percent
mer Satisfaction higher than those of other industries.
"Looking at the numbers, it's evident that people are still
are that it would satisfied with non-durables," said Graham Curchin, an equi-
aes Fornell, busi- ty trader at Bank of America in Chicago. "We're talking
versity Business about products like toothpaste, soap, cheese - people are
r. "Things are not not going to change their opinions on these greatly over
decreased only Non-durables normally produce higher customer satisfac-
n last year's read- tion than other industries because "customer switching costs
are low, and, as a result, there are few 'captive' customners, as
e over last year's See ECONOMY, Page 7
Could intelligence have
averted Sept.11 attacks?
Photo illustration by DANNY MOLOSHOK/Daily
Many University students have sold their tickets for the Michigan-Ohio State football game Saturday because they will
be home for the Thanksgiving break.
Students forced to sell tic kets
ar ale Tan siV ln
By Loule Meizlish
Daily Staff Reporter
By Lisa Hoffman
Daily Staff Reporter
Although a number of students will be watching this
weekend's football games from the comfort of their
couches back home, many rearranged their trips back to
school to attend Saturday's sold-out Michigan-Ohio State
"A lot of people seem to be going home tomorrow and
will be back for the game," said LSA sophomore Calvin
Bell, a wide receiver on the football team. "The game is
for the Big Ten championship and it's against OSU. It's
The significance of the game persuaded first-year Law
student Scott Minder to plan an early drive back from his
Thanksgiving Day festivities.
"I would stay at home if it wasn't the Ohio State
game," Minder said. "I'm from Grand Rapids, so it's just
a quick drive."
For many other students, the game made them hesitate
a little in deciding to stay home, but ultimately they
decided not to come back.
"Earlier this year, I was interested in finding a ticket,
but I was more interested in spending some Q.T. (quality
time) with the faniily," said LSA senior Juan Buford,
See OHIO STATE, Page 7
Local police departments can play a
vital role in protecting the United States
from terrorist attacks but are not given
the opportunity to do so by federal
authorities, argues the former head of
the New York Police Department's Intel-
ligence Division. The Sept. 11 attacks
on New York and Washington show
U.S. intelligence at its worst, says
Daniel Oates, who left the NYPD to
become Ann Arbor's police chief just
weeks before the attacks.
"The role of government is to do
everything it can to prevent something
like this from happening," Oates said.
"And so I question whether or not we in
government could have done more."
Oates spent 21 years with the NYPD,
including stints with the department's
law division and its patrol division as
well as the intelligence division. A life-
long New Yorker, he took over as Ann
Arbor's top cop Aug. 20.
"I consider New York City my city,
my home, sort of the center of my world
for my entire life," he said in a interview
with The Michigan Daily. "New York
City was in the midst of this vibrant
renaissance that people who know the
city marveled at and all of that has been,
taken from New York."
Oates, who got involved with the
NYPD after tiring of his job at Popular
Mechanics magazine, left New York
just before what he describes as "proba-
bly the biggest criminal investigation in
In recent months Oates has received
much attention due to his former role in
the NYPD's intelligence division.
Newly appointed FBI Director
Robert Mueller contacted him shortly
after an op-ed piece written by Oates
appeared in The New York Times, criti-
cizing the way the FBI coordinates
investigations with local police. Oates
has also traveled to Capitol Hill recently
to testify on the subject, and he speaks
with disdain toward the way in which
federal, state and local law enforce-
ment agencies work together.
"No one can dispute that this was a
colossal failure of intelligence and New
York City is paying the price for the fed-
eral government's intelligence failure,"
he added. "And any of the agencies that
have a role in collecting and analyzing
intelligence have a responsibility here
for what happened."
Oates said the FBI must put itself in a
better position to communicate with
local law enforcement agencies. He said
See OATES, Page 7
to its goal
By Christopher Johnson
For the Daily
The annual Blood Battle between
the University of Michigan and
Ohio State University, the nation's
largest blood drive, ended in Ann
Arbor last Friday after two weeks
of collection but will continue in
Columbus through the Thanksgiv-
Although organizers of the event
would not disclose the amount of
blood that they collected on either
campus since Ohio State is still col-
lecting donations, they insisted that
collection here came very close to
their goal of 2,000 pints, roughly
the amount of blood in 170
Sean Meyer, who organized the
event at Michigan on behalf of the
Alpha Phi Omega fraternity, said
collection went "really well" and
that it probably surpassed last
year's total by about 250 pints.
The Sept. 11 terrorist attacks
appear to have affected the output
of blood donation, although Randy
9 Hancock, the regional representa-
tive for the American Red Cross,
said "I think it kind of went both
He said the Red Cross experi-
enced a significant increase in
blood donation right after the
attacks, receiving 8,000 new donors
that month in southeastern Michi-
gan instead of the average 2,000,
but that these donors could not
have given blood again so soon
Pentagon relying on alliance
for help hunting bin Laden
The Washington Post
Defense Secretary Donald Rumsfeld sa
yesterday that the Pentagon is counting
Afghan opposition groups to play a central rc
in finding Osama bin Laden, noting that 1
hundreds of U.S. Special Forces troops open
ing inside Afghanistan are not sufficient
search "cave to cave" for the reputed terror
APHOTO Rumsfeld said that a $25 million rewardf
A northern alliance soldier watches U.S. airstrikes pound bin Laden's capture should provide an inc<
Taliban front lines in Kunduz province near the town of tive to leaders of Pashtun tribal groups to he
Khanabad yesterday. locate the leader of the al Qaida network. I
'U introduces website
for international travel
he dismissed speculation that bin Laden and
other senior al Qaeda and Taliban leaders have
been forced into a "small area" within southern
Rumsfeld's comments signaled that the 45-
day-old war in Afghanistan could be entering a
far more deliberate stage focused on finding a
relatively small number of senior leaders after
weeks of heavy U.S. bombing and last week's
dramatic advances across more than two-thirds
of Afghanistan by the Northern Alliance and
other opposition groups.
"As enemy leaders become fewer and fewer,
it does not necessarily mean that the task will
become easier," the defense secretary told
reporters at the Pentagon. "People can hide in
caves for long periods, and this will take time."
In Afghanistan yesterday, U.S. warplanes
and Northern Alliance ground forces com-
bined to attack Taliban positions around Kun-
duz, the last Taliban-held city in the north.
After several days of calm while the alliance
attempted to secure the Taliban's surrender,
opposition fighters used tanks, artillery and a
multiple rocket launcher to hammer the Tal-
iban in the hills around the city.
American jets supported the attacks,
See WAR, Page 7
Site was planned earlier this
year but staff rushed to put it
online after Sept. 11 attacks
By Michael Oazdecki
Daily Staff Reporter
With the conflict in Afghanistan weighing heavi-
ly on American minds, many citizens are fearful of
traveling abroad. The University's International
Travel Oversight Committee has created a solution
.to allay the worries of the fretful overseas traveler.
The ITOC, a standing committee responsible for
University sponsored study abroad programs,
recently created a new website accessible to all stu-
dents and staff who plan to travel abroad.
"We want people to be as informed as possible,"
said Carol Dickerman, program director of the
LSA Office of International Programs.
Part of this campaign to inform students
includes a travel registry. All University members
have access to the registry and are encouraged to
register their trip abroad with the University. The
cally 30 days after a person's trip is scheduled to
end. Using the registry, the University can contact
students and staff abroad in the event of an emer-
gency that would affect their trips.
This website, located at www umich.edu/itoc, is
an unrestricted site and is available to anyone. The
site provides basic information for U.S. citizens
It contains links to websites maintained by the
U.S. State Department and information on pass-
ports, consulates, immunization and safety tips for
traveling, as well as basic rights of U.S. citizens
abroad. The site also hosts links for weather, car
rental companies and a range of other information
that could benefit travefers.
"It can put people in touch with many sources of
reliable information," said John Godfrey, assistant
dean of international education at the Rackham
School of Graduate Studies and one of the creators
of the new site.
The website was proposed by the provost's office
last spring but with the events of Sept. 11 the ITOC
staff hurried to put things together more rapidly.
ITOC staff members say they feel they have
Gary and Sandy Harlacher wash 10-year-old Charlie at the "Dog-0-Mat" self-service dog wash In