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The IT Man from page 33
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34
May 26 • 2011
Our biggest assistance is in what we
call 'break-fix' problems. They may
break something on the computer
during in the day and we fix it; or the
ipad or smart phone.
"Our command center, operating
around the clock, (headed by Steve
Fishman of Huntington Woods)
keeps track of our work. In fact,
most of the 'break-fix' issues can
be resolved remotely by our techni-
cian who gets right into a person's
computer. One of our employees even
does this from Maryland where she
moved with her husband, who works
for the Secret Service'
• Why do you handle only sn .„1
or medium-sized companies?
"We simply found our niche with
smaller firms in need of enterprise-
class IT solutions. We've actually
taken the IT requirements of big
companies and applied them to
smaller organizations, such as
professional offices, stores, banks,
churches, health-care associations
and others. We were the first com-
pany to do this exclusively in the
Detroit area seven years ago. Now, a
dozen other companies are perform-
ing these functions."
• How much do you charge
them?
"We use a fixed-fee basis — $100
per employee per month, and our
clients make the most of it because
we offer them a variety of services,
not just the 'break-fix' corrections.
And a number of them have multi-
locations.
"About half of our clients are non-
profit organizations, Many of them
need help to get into medical records
and so forth. Also, we operate our
business with no outside investors
and no external funding of any kind.
• Tell us more about the
planning services of PMV
Technologies?
"Our clients are buying not just an
entire IT department, but business
strategists powered by IT thinkers.
We're unique because we focus on
our clients' plan for their future IT
needs; integrate IT into the com-
pany's business plan."
• How do prospective clients
learn about your services?
"Mainly by word-of-mouth from
satisfied customers. We do very
little advertising. We spend $2,000
a month on radio commercials on
WWJ, but that's about it."
• Do you take a rest from all this
high technology in your spare
time?
"Not really. I'm a board member of
several charitable organizations, and
I provide guidance in helping these
organizations leverage technology to
achieve their goals." L