• Fine
Dining
• Reservations
Accepted
• Outside
Patio
• Live Piano
Player
Tues. - Sat.
Twilight Grill 4 pm. 6 p.m.
7 Days A Week
Complete Menu Selection From $795- $995
1/2 PRICE ON ALL COCKTAILS
All Entrees Include Soup or Salad, Potato & Vegetable
LOBSTER FESTIVAL COMPLETE DINNER
$16.95
1 1 /2 LB.
KING CRAB LEGS COMPLETE DINNER
$24.95
NEW YORK STRIP COMPLETE DINNER
$16.95
935 W 11 MILE RD.., SE. CORNER 11 MILE & 1-75
(810) 399-5960
YOUR HOSTS: BRUNO FERGUSON & TIM KOWALEC
0
Shahan' A
SHUCKs
(RAW BAR & GRILL)
• CAJUN MENU •
OYSTERS • SHRIMP • GOURMET BURGERS
A MOST POPULAR WHITEFISH DINNER $9.99
(810) 474-8484 • FOR CARRY OUT • PARTY INFO
MUIRWOOD SQUARE SHOPPING CENTER
DRAKE ROAD AT GRAND RIVER • FARMINGTON HILLS
SHANG-RI-LA
GOURMET CHINESE RESTAURANT
Featuring
Style Cooking
Authentic
Hong Kong
✓ f
Wonderful traditional favorites...
superb variety of dining specialties
• Live fish, lobster and crab in our
tanks, cooked to order
• Dim Sum lunch specials 11 a.m. to 4 p.m.
• Banquet Facilities • Business Lunches
MM
; 14
• •
.
6407 Orchard Lake Road
In The Orchard Mall
(810) 626-8585
Special Carry-Out Menu
•
20% Off Total Bill
Monday thru Saturday
after 3:00 P.M.
1 coupon per table
excludes any other offer
carry out excluded
EXP 9/30/96
,mummn,r*.mvPmpr,:m...**rAmm.:rr-7 ,F,A!!!!*.,:mt.m,: ■ rr:
Owners, Patrons Need To Break
Restaurant Stereotypes
T
"In my experiences, both men
"Men usually split the bill,
even though some dinners are and women who constantly talk
more expensive than others. down to waitpersons and gripe
solo or in pairs seem to Some people figure the cost of about the service are part of the
problem. In many instances, the
share a common paranoia. They each meal to the penny.
feel discriminated against and
"Some patrons complain that patron is impatient, demanding,
they're on the defensive before if they don't order a cocktail be- unreasonable and downright
the first glass of water is served. fore dinner, the waitperson dis- rude.
"Waitresses and waiters, like
"They're pretty sure they're appears and ignores them while
everybody else, deserve
going to be stuck at a table close hustling drinks to more
to be treated with re-
to the restrooms or the kitchen, receptive parties. They
spect. If a patron is
while men and larger parties get claim the service is
pleasant, patient and
the best seats in the house.
downhill from there and
understanding, he or
"When they enter the restau- they can forget the sec-
she is usually assured
rant, they're ready to do battle ond cup of coffee.
with the host or hostess, expect-
of reciprocal treatment.
"On the other side of
"Being a good cus-
ing the worst. And if they have the coin, some servers
tomer doesn't take that
to wait a few minutes while cou- complain that many pa- DANNY RASKIN
much effort and it pays
ples and parties of four or more trons have difficulty de-
LO CAL
off in polite, efficient
are seated, they may walk out in ciding what to order.
COLU MNIST
service.
a huff or find somebody to bawl Waitpersons get impa-
"You hear too many
out.
tient, especially when
"This paranoia may be justi- they're busy and have to come diners berate the waitpersons for
the food when the chef is the one
fied in some dining spots. But it's back one or more times.
unwarranted in other restau-
"Then there's the customer at fault. Complaining about slow
rants where employees treat all who is on a diet and watches cho- service when it can't be avoid-
patrons with courtesy and re- lesterol like an expert nutrition- ed is all too common. Both men
spect.
ist. The order for salad with no and women diners are guilty of
"Ifs been said that some
dressing, broiled salmon very harassing servers. It may be a
waitresses prefer not to
dry and well done and power play. Whatever the rea-
serve female patrons
steamed vegetables with- sons, it ruins the dinner for
because, it's reputed,
out a trace of butter can everyone concerned.
they're not generous
"Of course, employees aren't
take what would seem
tippers. This, of
like an hour. The busy without fault. It's annoying
course, is a general-
waitperson can get when a host or hostess keeps
ization and gender
plenty irritated. The diners waiting in line even if the
has nothing to do
superior servers, how- establishment isn't busy.
"Nobody likes being ignored.
with the amount
ever, won't show it.
A good host or
of the tip.
hostess will greet
the customer, smile
and tell the patron a table is
available or will be in a few min-
utes.
"With all the competition in
the restaurant business, one
would think employees should
be trained to make things pleas-
ant for the diner.
"Many women hesitate to dine
alone. They're self-conscious
about being dateless, especially
"We occasionally hear on a weekend night. Its a bit
horror stories about con- more comfortable on a week
frontations between night, but still a little threaten-
servers and diners. In one in- ing.
"Most women who dine alone
stance, a waitress and a patron
prefer going to a casual, friend-
nearly came to blows.
"Waitpersons, both male and
"In a dispute over the bill, the ly place, eating early before the
female, are known to leave the customer accused the waitress place gets busy, bringing a book
biggest gratuities. And they of overcharging. The waitress or newspaper to read, tipping
make the most understanding took offense and swore at the generously and being a good cus-
and patient customers.
customer. The manager settled tomer so they'll be welcomed
"Many diners appear to have the bill and apologized for the in- back.
"Some women hesitate to go
difficulties figuring out the cost cident. The customer, who later
of their individual dinners. They wrote a letter of complaint to the to a restaurant on the weekend,
often ask for separate checks to restaurant owner, was offered even in a group. It's a matter of
make the process easier. Some two free dinners. The customer self-confidence not having to go
waitpersons find this annoying has yet to return. The waitress everywhere with a man on your
arm, even in a couples' world.
and time consuming.
no longer works there.
he guest Mystery Muncher
writes:
"Many women who dine