October 14, 1983 (vol. 94, iss. 33) • Page Image 4
… programs, hundreds of computer 'users groups' across the nation are finding their own solutions to software defects-solutions which the information giants themselves seem unable or un- willing to devise. *IN…
… customers of the defects. *John School, an Apple Com- puter owner, was misled by an advertisement and bought a sof- tware program called "FIG FACTORY" that turned out to require expensive special equip- ment…
…. He warned other Apple owners through his user group newsletter. Group efforts to get Apple to return his money have failed, but fewer Apple owners are now making School's mistake. "Owners of the Kaypro…
… II por- table computer in Santa Cruz, Calif., had trouble linking their word-processing program to their printers, so they organized a users group. The group not only pressured the two companies in…
…- = mvl to amc l rpnl,a .fnnfhl am have fewer than 100 members, some are quite large, up to 2,000 strong. Their networks often surpass computer manufacturers and retail stores in providing the information…
… computer owners need to operate effectively. "The person who belongs to a users group, at the end of 10 mon- ths, will have 10 times more knowledge than the guy who sits- at home and reads the manual by…
