i n lcigt an tI uaI JOIY- IVInttay, June g,0 uVz -r

the michigan daily
LARGE FURNISHED 2 & 3 bdrm. apt. on
S. State, Near UM bus stop, 5 min. to Mich.
Union. Now & Fall lease. Heat & water incl., 2
sink bath, Intercom/sec. buzzer, new furniture,
new appliances, balc. A/C., prkg, ]dry, for 2-4
$1000-600.No smkg/no pets. .
734-996-3539or734-678-7250
ehtsng~aaolfcon. 9a -8pm.
RENTME$250ADAY potential/batendingtraining
LOCATION R DRM. BATH. provided 1-800-293-3985 ext504.
916 Mary 7 3 DIABETES RESEARCH STUDY
418 E. Kingsley A 6 2 at The University of Michigan Hospital.
418 E. Kingsey B 7 2
1522 Geddes 7 Persons with Type t insulin dependent
926Sylvan 7 3 Type tt non-insulin dependent diabetes
818Brown 6 2 needed to participate in a study of nerve d
Houses have remodeled ktchns. w/2 fridges, age in diabetes. Men and women, age 18
dwshr., trsh compactor, 3-8 prkg.4 w/ Jacuzz. with or without neuropathy, who do NOT h
Call 973-7368, www.altmandproperties.com other diseases such as: rheumatoid arthritis
SINGLE ROOM AVAILABLE now pus, thyroid, severe kidney or liver disease
through Aug. Very nice. Please call 971-3193. be eligible. Compensation is provided.
SPACIOUS TWO BEDROOM Bi-level Formore information cal] TeeCare:
apartment available fall, 2002. Great campus (734)763-9000 and enter 2218
location, bedrooms & living room have bal- or 1-800-742-2300,#2218.
conies, famnished, non-smokers only. For addi-
tional information, please contact Wilson HELP WANTED- Part time on Christn
White Co., Inc. at 734.995.9200. tree farm. Would prefer someone with ls
(wwwwilsonwhitecompanycom). EHO. scape/nursery experience. Flexible hrs. $11
Call475-1500 between 5 &6p.m.

Consumers happier
with airline industry

STUDENT LABORATORY ASSIN
for Molecular Genetics Laboratory in T
School needed. $8/hr. 10-12 hrs./wk. 9R
sterilizing glassware; preparing reagent
be first or second year with desire to
lab summers and school year. Laboratoi
ing provided. Start in middle of June.
some to stding) umich.edu or P
(734)647-7979.

WE ARE LOOKING for a self-motivated in-
dividuol for a great sates opportunity. Work
the hours you want on U of M campus and en-
joy great income. Please email resume to
joelpimageonecorp.com.

it or
Jam-
-65,
have
lu-
may

tmas
and-
3/hr.

3 BDRM, 2 BATH apt near central campus and
med school. Avail June-Aug. Free ldry. &
pkg. $1200, price neg. Call Victoria 623-2348.
4 PERSON APARTMENTS: Want the
swankiest apartment on campus? This place is
posh! Live like a king or queen in the lap of
pure luxury! The biggest bedrooms on cam-
pus!$250perperson. Call 395-1120.
AVAILABLE NOW Through Aug. 13.
1 Bdrm. apL, Vatghn St., off Packard. Quiet
building. $500/mo. Call 222-1522.
CHEAP- SPRING/SUMMER SUBLET.
Central campus, parking, air conditioning. Call
Mary 260-3610, wvw.amvestpropertyom
OFF CAMPUS SUBLET. June-Sept I Bdrm
at Lake Village Apt. A/C, Frpl., Ldry, balcony,
garage, pool, workout room, sauna. AATA
Han Stop. Call Danieleat978.808.6230.
SPRING/SUMMER- ONE BEDROOM
APT. & sis bedroom apartment, near U/ of M
central campus, available now through August
16th at reduced rates. Please contact Wilson
WhiteCo., Inc.at734.995-9200. EHO.
SWEET APT. for July/Aug.- 2 bdrm, fully
furn., 2 prkng. spots, on McKinley. Rent Nego-
tiable. Call 355-2206.
THE BEST CAMPUS SUBLET. 128 sq. ft.
room of recently remodled home. Includes
]dry., kitchen, two bathrooms, and prkg. 5 mi.
walk to campus across from Sgt. Peppers.
$350/month o.b.o. 734/678-3128.
Sublets & Roommates 1
Q.w- e ft. ..-# Cr

LIFEGUARD: ANN ARBOR YMCA seeks
responsible & motivated lifeguards. YMCA
membership included. Fill out appl. @ 350 S.
Fifth Ave. or emailtkerbe/annarborymcaotg
MICHIGAN TELEPUND
Now hiring students for flexible night and
weekend schedules. Fun work atmosphere
and greatjob experience.
Earn $7/hr plus nightly bonuses.
Apply onlineor stop by 611 Church, Suite 4E.
www.telefund.amich.edu. 998-7420.
MICHIGANTELEFUND NOW HIRING
students for flexible night and weekend schedules.
Fun work atmosphere and great job experience.
Earn $7/hr plus nightly bonuses. Apply
online or stop by 611 Church, Suite 4F.
www.telefund.umich.edu. 998-7420.
PAINTERS WANTED- Work outdoors.
Fun environment. Vehicle a must. Full-time
summer. Must be reliable, bonuses. Call Jeff
734/678-0915.
PARTICIPATE IN A CREW EXPERIMENT
for Pay! An interesting two-person game, no prior
experience is required. Need American white
males 19-28 years old. $15110 Per Hoar ±
Possible Bonus. Apply at
http://www-personal.amich.edu/~wjmimi.
SEMINAR ASSISTANT WANTED-
Evenings, M-Th., No selling. $0br.
CallAlla (a'996-1107.
CAMPAIGN
JOBS
for the
ENVIRONMENT
$300-$500/week
" Save our National Forests!
" Stop air and water pollution!
. Make a difference!
" Work with great people!
Join the nation's largest
grassroots public interest
organization to protect our
environment, public health, and
democracy. Excellent career
opportunities and internships
available.
Ann Arbor
Auk for Sandy, (734) 332-4464

$25 A NIGHT potential/barlending training
provided. 1-800-293-3985 ext. 607.
COMPANION/TUTOR WANTED
part time for twelve year old, new American girl
during summer. Pick up from activies, tutor in
basic math & english, go to pool, good if you
like dancing. Flexible hours, fax letteror
re-sume to 734-663-2415.
FREE APT. in our Burns Park home in ex-
change for 20 hrs./wk. babysitting our children,
ages 3 1/2 and 1 1/2. CallKatie at213-0889.
LIKE NINTENDO, sports and
monopoly? If so, come be our sitter while mom
and dad go out. $8/hr As needed/ as your avail.
327-5056.
SEEKING BABYSITTER for part time, in
home child care for 1 year old & 4 year old w/
two older, mostly independent siblings. Carre-
quired. Call 913-5407.
SITTER WANTED for a 5 year-old boy.
Must enjoy and have experience working with
children. Looking for enthusiastic, creative,
and dependable person. Call(734)615-2410.

By Shabina S. Khatri
Daily Staff Reporter
New stringent airport regulations
notwithstanding, air travelers expressed
an increased satisfaction with commer-
cial airlines for the first time in five
years. Recent figures released by the
American Consumer Satisfaction Index
show an 8 percent increase in the airline
industry's score - the first improve-
ment in customer satisfaction since
ASCI's inception in 1994.
David Van Amburg, managing direc-
tor of the ASCI at the Business
School's National Quality Research
Center, explained that the increase is a
result of cheaper rates and better serv-
ice.
"The economic downturn that pre-
dated Sept. 11 resulted in a deep dis-
counting of tickets," he said. "The
airlines were suffering much worse
after Sept. 11 and thus offered more
perks, such as more flexibility in how
customers used their frequent flier
miles."
Van Amburg also said the incon-
venience of waiting in long lines due
to the added security measures was
offset by a more pleasant flying
experience.
"Security issues aside, once you get
on the plane, it's a more pleasant expe-
rience because passenger load is
down," he said. "Fewer people on the
plane means more individualized atten-
tion from attendants."
In addition to airlines, the ASCI's
first quarter report measured customer
satisfaction for energy utilities,
telecommunication companies and
broadcast and cable/satellite television.
The utility companies had the sec-
ond largest increase at 6 percent. Andy
Morrison, president of Market Strate-
gies, Inc. and a utilities expert, said in
a written statement that the mild winter
and moderate gas prices caused con-
sumers to spend less money than the
year before.
"The ACSI model shows that both
the perceived service quality and relia-
bility of the relationship and the per-

ceived value have significant impacts
on satisfaction, and the industry
improved on both quality and value
over the last year," Morrison said.
Telecommunication services also
improved by a small margin, raising
their ASCI score from 70 to 71. The
increase in long-distance customer
satisfaction was tapered by a drop in
the approval ratings of local phone
services.
Conversely, the broadcast and
cable/satellite television industries
experienced a 5 percent drop in overall
customer satisfaction. Among the com-
panies that suffered serious decreases
were Comcast and AT&T, whose
scores dropped 12 and 10 percent,
respectively.
Van Amburg said the high prices and
the industry's relative unreliability in
comparison to phone services were the
cause of the decline.
"Cable is one of the worst perform-
ing industries because it offers a serv-
ice that is not always reliable," he said.
"Couple that with the fact that cable is
a fairly pricey industry compared to
phone services and that results in really
ticked off customers."
LSA junior Irfan Shuttari said he is
not surprised less people are satisfied
with Comcast this year.
"When they had all those problems
in January, they were trying to be all
PR about it by doing these commer-
cials apologiring but they should have
spent more time fixing the problem
instead," he said.
Shuttari said the company sent him
software to alleviate the technical diffi-
culties but that ultimately he ended up
canceling his service.
The ASCI was produced through a
partnership involving the University
Business School, the American Soci-
ety for Quality and the CFI Group,
an international consulting firm, to
track trends in customer satisfaction.
The overall ACSI score for a given
quarter factors in scores from 190
companies in 35 industries and from
government agencies over the previ-
ous four quarters.


ADOPTION: HAPPILY MAR1
wishes to adopt newborn. Full-tiro
successful father to love, carer& nurtun
pens epaid. CallTerry&Bob.
1-800-652-6183.
HOUSESITING: UM AnnArbor a
3-12 mos. Conservative, mature stude
rlferenrs and bonded .Plea respon
230, Grand Blaoc, MI48439.

SIED couple
se mother &P
e. Ex- Continued from Page 1
investments. In 1983, after a five-year
debate, the regents voted 6-to-2 to sell
rea, 90 percent of its stock in companies that
nt, operated in South Africa, noting that
"the system of apartheid and the oppres-
sive practices of the Government of the
Republic of South Africa are immoral
and unconscionable." And two years
ago, the regents voted to divest their
money from tobacco companies.
But University spokewoman Julie
Peterson said those were issues involv-
ing widespread campus concerns and
adre,Texas. pressures. She noted it was University
policy to separate its investments from
political interests. "This is something
about which there are many different
gs , opinions about what the right path is,"
she said. "We do not plan to ask the
A ILY regents to convene a committee on this
issue."
In s Board of Regenis Chair Laurence
Deitch (D-Bingham Farms) said

although the regents can decide to pur-
sue an investigation in the matter, he
personally supports the Israeli military.
He said he believes their acts were nec-
essary due to the actions of the Palestini-
ans. "I've watched suicide bombers kill
innocent people in Israel and the Israeli
military is, in my judgment, acting in a
completely proper manner," he said. "I
will, if need be, work hard to convince
others that opposition to an investigation
is an appropriate stance." But he added
that he could not speak on behalf of his
colleagues.
But Kiblawi argued the oppression of
the Palestinians is comparable to the dis-
crimination against blacks in South
Africa 20 years ago.
"Our key argument is that the Israeli
occupation has resulted in a situation in
the West Bank and Gaza very similar to
the South African apartheid that the Uni-
versity divested from some 20 years
ago," he said. "The dictionary definition
of apartheid is a separation or segrega-
tion based on race or religion.

I-YEAR VISITING PROFESSOR avail. for
house sitting or pet sitting situation. '02-'03
academic yr. Female, single, non-smkr. Please
coutact Elizabeth Hornbeck (4 310-396-9778
or htrbeck/u ail.ucxb.cduc
CREATIVE BRAIDS! MICRO latch cotrtows
dds ex-ensis $65-155 - Sila483-542.
TRANSCRIPTION. WORD PROCESSING.
Sece -ariat services. Professional results.
Reasonable rates. 734-461-7004.

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