FEBRUARY 29 • 2024 | 39

office. Mezuzahs are on the 
doors. Bookshelves are lined 
with Torah books; Jewish 
kids’ videos play on the 
screen. The receptionist wish-
es patients a “refuah shelaim-
ah” (speedy recovery).
“Our patients are most-
ly people we see in shul, at 
school, at the grocery stores 
… I’ve even had some at my 
Shabbos table!” Bass said. 
“There’s a different level of 
genuine care and empathy 
coming from a doctor you 
run into in your community. 
They’re making recommen-
dations because they honestly 
care and consider it in your 
best interest. There’s a real 
family feel here.”
On one occasion, the 
X-ray results of a patient 
returned, and a stress fracture 
was discovered. It was late 

Friday afternoon; Shabbat 
was in less than an hour, but 
Bass searched through his own 
community directory at home 
for the patient’s phone number 
and called to let the parents 
know the results.
Bass and Oseroff under-
stand that there’s nothing 
worse than being dressed and 
upright while feeling misera-
ble and sick in a waiting room 
for hours on end. They aim 
to have patients out of their 
office within 20 minutes of 
checking in.
“Once, we had a big family 
with 10 people come in for 
flu shots. They had eight kids 
ranging from age 20 to new-
born, plus their parents … We 
had the paperwork organized 
and into the system, got them 
situated and all 10 were vacci-
nated and out the door within 

20 minutes,” Bass said.
A Southfield mother, Mrs. 
M, whose kids were feeling 
under the weather, brought 
her family in for strep tests on 
a recent Sunday.
“It was clean; everyone 
was professional and very 
nice. They knew what they 
were doing,” said Mrs. M. “I 
thought it was so cute they 
had a Tehillim [Book of 
Psalms} at the front desk! I 
was very happy. We were in 
and out, easy-peasy.”
Any parent who has made 
frustrating calls to different 
pharmacies to find a drug that 
their child needs only to be 
told repeatedly that no one has 
it in stock will understand the 
relief: Refuah keeps an updat-
ed list of which area pharma-
cies have what drugs as well as 
how late they are open.

“We work really hard so 
we’re not sending people out 
to pharmacies where they 
don’t even have the medica-
tion,” Bass said. “We try to go 
above and beyond and make 
sure people are getting what-
ever they need as quickly as 
possible.”
As time goes on, other 
needs are becoming apparent. 
For example, many patients 
have shared that they don’t 
have a primary care physician, 
which Refuah is considering 
offering in the future.
Also in the works is a more 
formal opening and ribbon 
cutting with the city. 

Refuah Urgent Care is located 

at 24777 Greenfield Road #201, 

Southfield. Hours are Sunday 11 a.m. 

-10 p.m., Monday- Thursday 3-10 p.m. 

For more information, call (248) 621-

4414.

