FEBRUARY 29 • 2024 | 39
office. Mezuzahs are on the
doors. Bookshelves are lined
with Torah books; Jewish
kids’ videos play on the
screen. The receptionist wish-
es patients a “refuah shelaim-
ah” (speedy recovery).
“Our patients are most-
ly people we see in shul, at
school, at the grocery stores
… I’ve even had some at my
Shabbos table!” Bass said.
“There’s a different level of
genuine care and empathy
coming from a doctor you
run into in your community.
They’re making recommen-
dations because they honestly
care and consider it in your
best interest. There’s a real
family feel here.”
On one occasion, the
X-ray results of a patient
returned, and a stress fracture
was discovered. It was late
Friday afternoon; Shabbat
was in less than an hour, but
Bass searched through his own
community directory at home
for the patient’s phone number
and called to let the parents
know the results.
Bass and Oseroff under-
stand that there’s nothing
worse than being dressed and
upright while feeling misera-
ble and sick in a waiting room
for hours on end. They aim
to have patients out of their
office within 20 minutes of
checking in.
“Once, we had a big family
with 10 people come in for
flu shots. They had eight kids
ranging from age 20 to new-
born, plus their parents … We
had the paperwork organized
and into the system, got them
situated and all 10 were vacci-
nated and out the door within
20 minutes,” Bass said.
A Southfield mother, Mrs.
M, whose kids were feeling
under the weather, brought
her family in for strep tests on
a recent Sunday.
“It was clean; everyone
was professional and very
nice. They knew what they
were doing,” said Mrs. M. “I
thought it was so cute they
had a Tehillim [Book of
Psalms} at the front desk! I
was very happy. We were in
and out, easy-peasy.”
Any parent who has made
frustrating calls to different
pharmacies to find a drug that
their child needs only to be
told repeatedly that no one has
it in stock will understand the
relief: Refuah keeps an updat-
ed list of which area pharma-
cies have what drugs as well as
how late they are open.
“We work really hard so
we’re not sending people out
to pharmacies where they
don’t even have the medica-
tion,” Bass said. “We try to go
above and beyond and make
sure people are getting what-
ever they need as quickly as
possible.”
As time goes on, other
needs are becoming apparent.
For example, many patients
have shared that they don’t
have a primary care physician,
which Refuah is considering
offering in the future.
Also in the works is a more
formal opening and ribbon
cutting with the city.
Refuah Urgent Care is located
at 24777 Greenfield Road #201,
Southfield. Hours are Sunday 11 a.m.
-10 p.m., Monday- Thursday 3-10 p.m.
For more information, call (248) 621-
4414.