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Concise guarantees two-hour arrival to solve your computer problems.

By Maureen McDonald

The expert team at Concise Computer Consulting

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fter nearly a decade of serv-
ing customers in Metro Detroit
and beyond, Concise Computer
Consulting has forged a new brand
identity, launched a new website, and
has redoubled its dedication to provid-
ing exceptional service to its clientele.
Unheard of in the industry, technicians are
guaranteed to arrive within two hours of a
phone call.
The Bloomfield Hills-based firm with a
staff of seven services more than 1,000
small- to medium-sized businesses,
nonprofits, as well as the technically
challenged homeowner. Led by Jeffrey
Atto, the firm provides a total solution for
its clients, specializing in on-site computer
service, remote support, data backup
solutions, and offers a wide array of other
services.
Look for its all-new website at www.
concise.com . Its new logo, a hummingbird,
embodies the caring culture of Concise.
As the buzz of its renewed commitment
to customers builds, it remains a boutique
firm — local, friendly and hyper-efficient.
Its new motto reads, "Keeping Your
Computers Humming!"
Indeed, customers are humming. Among
its long-standing clients are Planterra
Corporation, a nationally award-winning
interior landscape firm; Nodel Parks, a
prominent property management team;
and Lash Rubin Orthodontics.
Concise is proud to say that a significant
portion of its clients are members of the
Detroit Jewish Community and believes
that this community has been integral
to its growth and success from the very
start. The firm demonstrates its gratitude
through ongoing donations to local
nonprofits including JARC, JVS and others.

Go To Resource

-

When you are experiencing

computer problems, the time and

money lost in productivity grows

by the minute. Contact us if you

are having technology troubles,

and let us keep your computers

humming ... in two hours or less.

Concise owner Jeffrey Atto

Since 2006, Atto, the managing partner,
has built Concise as the go-to resource for
its customers and even other IT firms. He
believes all of its clients deserve the same
attention and responsiveness that big
corporations enjoy.
Among its services are onsite repairs,
emergency service, virus removal, remote
support, wireless and wired networking,
backup and recovery, computer and
warranty sales, cloud services, websites
and hosting.
Through its proprietary tracking
system, any telephone call or email to a
technician goes into a central hub that
makes sure customers get attention
promptly — nothing falls through the
cracks. Customers receive real-time status
updates on a dedicated, secure portal.
Uniquely, Concise doesn't believe in
being the gatekeeper of knowledge. At
each step of the process, its technicians
take copious notes on all services they

perform and share them with customers
so they have a reference to what
transpired, how it was resolved, and what
training or equipment may be necessary
going forward.
On Google, Allan Schiebold said,
"Concise does not mess around. They will
be upfront and honest about problems
and the required solutions, as well as
recommendations for future systems. As
an IT professional myself, I know that their
practice is up to date, very knowledgeable
and highly competitive. The way their own
business runs is extremely streamlined
and organized, and their work is reflective
of that. You will be getting more than you
pay by using Concise."

Professional People

Concise is the culmination of a vision
that Atto has pursued over more than
a decade. He has a bachelor of science
degree from Lawrence Technological
University in Southfield, started his
career as a technician and, within a few
years, was co-owner of Eureka Computer
Consulting. He also helps run Atto & Sons,
which carries on his grandfather's tradition
of producing artisanal ethnic cuisine.
Atto hires technicians who are
committed to arriving at client locations
within two hours of a phone call or
email, knowing how vital a computer is
to their customers' daily operations. Each
individual on the team is professional,
with courtesy, honesty, patience, and
efficiency as part of their ethos.
The aim is to fix it right the first time.
Technicians strive to find solutions — not
patches. They look for affordable remedies
for every customer, not for inflating
billable hours. Referrals, a mainstay of
Concise, come from prompt, cost-effective
work that delivers results.
The best part of the people on his team
is their collaboration, according to Atto.
"If one technician is out of the office, I
know that he or she has documented a
client's concern carefully so another team
member can pick right up and take the
reins.
"More than anything, it's our staff that
makes Concise Michigan's premier IT
service provider, both in terms of service
and scope," Atto added. 1=1

For information, visit www.concise.com or
call (248) 745-8255.

Concise Computer Consulting

2350 Franklin Road, Suite 120

Bloomfield Hills, MI 48302

www.concise.com

May 7 •

2015

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