business & i rofessional Reflecting Back And Looking Forward T wo weeks ago, Fuller Brush Co. filed for Chapter 11 bankruptcy. The story generated a trip down memory lane. With vivid recall, I remem- ber the doorbell ringing and the friendly man visiting with his wood box containing an assortment of real brushes — made of wood and finely tuned bristles. My next thought was that I have not heard nor thought of the Fuller Brush man for at least 30 years and had no clue that the company even existed in today's world! Next, I thought of the Sealtest and the Twin Pines Delivery trucks rolling down the street and, of course, Murray the ice cream man and the Good Humor Man. I also recalled wiggling my way through the milk chute to enter the house when I forgot the key. Until now, I don't think I ever gave a thought to the notion that Sealtest and Twin Pines were two businesses com- peting head-to-head for the same cus- tomer base — as was Murray competing against the Good Humor Man. As a pre- teen, why would I have thought about such things when there were more important issues to address, such as tee-ball and four square? Yes, those were fun days. I tend to think of them as the "pre-Kennedy era." Why? The innocence and clarity of the '50s and early '60s abruptly left, leaving us with a world in which there is little innocence. Of course, in 1963,1 was oblivious to the great inequities that existed in the world, and I recognize that without question we have, as a nation, progressed in greatly reducing racial divisiveness. Fuller Brush's bankruptcy filing emphasizes that businesses and indi- viduals in today's world must adapt to changing times and environments — both social and business. If you, like me, have not heard recently of Fuller Brush, that, itself, emphasizes that they failed to adapt to the changing business world. It is actually surprising to me that they still exist. For many years, people lived by rules that said "be a good citizen, work hard, buy a home (the biggest you can afford), pay your bills and good things will come." These rules worked well for many years. In fact, they worked until the end of 2008, when the financial crisis took hold and the economy hemorrhaged. Three years later, we find that our homes are worth 36 percent to 40 percent less today than in 2008, and many of us owe far more than our homes are worth. The times have changed. Working hard, buying a home and being the "good citi- zen" do not assure success in the face of an economic and political world that tips and turns on the price of a barrel of oil. The smart play is to adapt to the times. This means if you are under water in your home or carrying too much debt, you need to strive to find a strategy that preserves your future income. If that means taking affirmative action to strategically exit your home or get rid of debt, then that is what you need to do. The Fuller Brush man Be a good citizen, but define your fam- ily as your constituency. In today's world, you don't want to be the Fuller Brush person. Ken Gross is an attorney with Thav Gross and host of the Financial Crisis Talk Center, which airs weekly at 10 a.m. Saturdays on Talk Radio 1270 WXYT-AM. The experts in measuring customer satisfaction - are more than satisfied with Schechter Benefits! ti We measure customer satisfaction everyday for our clients and we know what it looks and feels like. We are happy that Schechter Benefits has been part (1)f Our growth and success for the past 6 years. 'Man k you. Pl k\ o V -- Larry Freed, Presider!' CEO Foresee FOYeSee Hoti••i c\por icm analytics with loc:11 based Michigan companies ;mit over tIO of the Fortune 100 componies l rocasnre customer satisfaction and deliver criticia insights on improving the ell8tOrtit7 cxpetitilic0. Named AM/ bOr filiSilleSS RerieWS 2011 .:'01 I Free Press lbp Workplace. .,?// WI' Ofthe hkiS °WI 230 01111A0yCC' ;Old ‘v.ork . SCHECHTER BENEFITS ADVISORS USES THEIR 36+ YEARS OF EXPERIENCE TO DEVELOP CREATIVE SOLUTIONS FOR THEIR CLIENTS. CURRENTLY THERE ARE 250 ORGANIZATIONS AND THEIR EMPLOYEES THAT LOOK TO SCHECHTER FOR ADVICE. SCHECHTER BENEFITS ADVISORS UNCOMMON SOLUTIONS to Design, Educate & Manage For a review of your organization's benefits call Paul Snider, Managing Director 248.731.9500 1743020 March 15 • 2012 37