S ta f f pho to by Ang ie Baan Tight Circle Three generations keep Guardian Alarm at the top and the bad guys out. Bill Carroll Special to the Jewish News W ith their 92-year-old mentor, the Pierce family is doing quite well after 77 years in the increasingly sophisticated protection business. They've turned Guardian Alarm Co. of Southfield into an $80 million a year enterprise as they strive to make the corn- munity safer. Patriarch Milton Pierce got things going during the 1920s after someone burglar- ized his father's Detroit tailor shop. Just a teenager, he tinkered with some scrap metal and designed and installed a bur- glar alarm in the store. In 1930, he bought a fledgling alarm firm known as Guardian, with 60 customers, and has seen it grow to the 13th largest alarm company in North America, with 2,000 employees, 80,000 customers and offices in six cities. Pierce, of Bloomfield Hills, is chairman and still comes to the office every day. One of his sons, Douglas, 65, of Orchard Lake, is CEO; another son, Richard, 61, of West Bloomfield, is president; a grandson, Matt Fraiberg, 36, of West Working And Playing There really are no generation gaps in the Pierce family though the three gen- erations at Guardian Alarm range in age from 26 to 92. They all work a few feet from each other in finely decorated offices at Guardian's Southfield headquarters. Their titles and duties are specifically delin- eated to produce the most efficiency and profitability for the 77-year-old security business, and they have generational fun after hours, too. Milton Pierce, 92, sons Douglas Pierce, 28 October 11 • 2007 Bloomfield, is vice president; another grandson, David Pierce, 26, of Royal Oak, is general manager. The third generation is moving quickly up the family corporate ladder. Fraiberg runs the company on a day-to-day basis. David Pierce oversees the all-important control center on the building's lower lever. The center is "a 911-type atmosphere, where operators work on computers with color-coded screens on three eight-hour shifts responding to emergency calls from customers:' said David Pierce. "With two phones each, they can almost simultane- ously phone authorities for assistance. The center is the pulse of our business:' Said Fraiberg, "All of us in the three generations have a great relationship; we're a close-knit family and we get along fine. There are absolutely no jealousies among us. "Going from father to son to grandson seemed like a natural progression for a family business like ours. We're all doing out best to help protect homeowners and businesses in the community." At one time, Guardian was focused almost completely on commercial busi- 65, and Richard Pierce, 61, and grand- sons Matt Fraiberg, 36, and David Pierce, 26, ride motorcycles and scoot around town in a group wearing traditional black bikers' garb. They also often travel with Milton, who got his pilot's license at age 77 and still flies his own plane, a Grumman Tiger, sometimes to Florida and northern Michigan. They all belong to Temple Israel, West Bloomfield, and the favorite family char- ity is Farmington Hills-based JARC in honor of Milton's wife and family matri- arch, Sylvia Pierce, who died two years ago at 88. Milton lives alone, still comes to the office every day and has no intention of retiring. "And I don't see doctors or take any pills," he bristled, "although I do take L. 11 4P Matt Fraiberg; Milton Pierce, seated; Richard Pierce, center; and David Pierce ness, but residential accounts now make up about half of the firm's sales. Homeowners pay about $200 for equip- ment installation, plus a monthly fee. More than 20 percent of U.S households have electronic protection of some kind as the number climbs with increases in burglaries — 70,000 in Michigan in 2005 — and in violent crimes in suburban communities. That number grew in 2006 for the third year in a row, going up by 3.2 percent, according to FBI statistics. "Homeowners must be pro-active to achieve peace of mind, and peace of mind in the form of alarm systems is what we sell here,' said Fraiberg. "No one likes to be part of a horror story, like the one recently my own kind of medicine every day — a snort of scotch at 4 p.m: As a boy, Milton would spend his time outside of school in junkyards, where he would buy surplus scrap and wire, and in the library, where the young inventor and aspiring business entrepreneur taught himself how to build burglar alarms, using old door bells and Chevy brake drums. It was good enough to protect his father's tailor shop. Then he landed a job for $2 a day as a service technician at the old Detroit Burglar Alarm Co. He got laid off, but word of his skills spread. He worked out of his parents' basement, bought a motorcycle and traveled around the city installing 50 alarms a month. Milton purchased Guardian, also acquiring Michigan Alarm Co. in the about a home invasion in Connecticut. Customers tell us their needs; we listen, then give them advice. We're entrenched in the community and want to protect the people." Fraiberg's education is perfectly suited to the alarm business. A graduate of Bloomfield Hills Andover High School, he has a degree in criminal justice from Michigan State University and gradu- ated from Toledo University's law school. Married with three children, he practiced law for three years before joining Guardian in 1999 because he "wanted a change" and desired "to add another generation to the family business." The other member of that generation, process, and opened his first office on East Warren near Woodward, Detroit. He moved to several other locations before settling in Southfield with the rest of the family. "For some reason, I was always fas- cinated by alarm equipment," he said. "Where other alarm companies were run by businessmen interested only in the monetary aspects, I enjoyed technology and innovation. That set me apart and helped shape my career path." Milton remembers installing alarms in small Detroit commercial buildings in "bad neighborhoods" apparently run by bookies and numbers gambling racke- teers. "Right after I left one place, a man was shot on the street and robbed of a suitcase full of cash. I've seen a lot in the past 77 years: (