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Perfect Fit
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ORTHODONTICS
ADULTS & CHILDREN
Steven M. Lash, DDS, MS
Rebecca L. Rubin, DMD, MS
248-851-7272
6177 Orchard Lake Road, West Bloomfield, Michigan
www.lashorthodontics.com
m,mbers American Association of Orthodontists
1284640
30
August 30 • 2007
Judith Doner Berne
Special to the Jewish News
every day, everywhere, for everyone."
He has tried to implement that vision
by establishing the latest informa-
hen asked whether it was
tion technology, bringing in process
unusual for a person of
improvement methods from other
the Jewish faith to lead a
industries and focusing on evidence-
Catholic hospital system, Elliot Joseph
based medicine.
said, "I think so. I've met only one
An employee-led service excellence
other."
initiative, a leadership
Joseph, a Birmingham
development and succes-
resident, is chief execu-
sion plan and an attempt
tive officer of St. John
to connect with physicians
Health (SJH), a division of
in a new way are designed
Ascension Health, the larg-
to continually improve the
est Catholic and nonprofit
patient care experience.
health care system in the
"I'm not driving it,"
United States.
he says, of the newly
St. John Health is
implemented outreach
Ascension's leading subsid-
to the Jewish community
iary, with revenues of $1.8
by Providence Hospital,
Elliot Joes ph
billion, 17,000 employees
known as Project Shalom
and eight hospitals spread
Providence. "They've talked
like fingers over Metro Detroit.
to me about it. What I ask from our
It includes Providence Hospital
hospitals is that they understand the
and its up-and-coming Novi sister,
needs of the local community:'
Providence Park, St. John Hospital and
Medical Center, St. John Macomb, St.
Numbers Game
John North Shores, St. John Oakland,
Joseph has guided St. John to a posi-
St. John River District and Brighton
tive bottom line despite Michigan's
hospitals.
struggling economy and iffy insurance
"For me, it seems perfectly natu-
reimbursement climate. He is proud
ral," Joseph says of his six years at St.
that the system provides an average
John and previous leadership roles at
$140 million a year in uncompensated
Mercy Hospital and Medical Center in
care.
Chicago.
But St. John has taken heat for
He had to get used to "the visual
the June 30 closing of its Riverview
presence of the religious symbols,"
Hospital in downtown Detroit and its
Joseph said. And when he interviewed
attempted sale to the Karmanos Cancer
early on at Chicago Mercy "it was the
Institute.
first time I ever met a nun. We clicked
The recent court ruling outlaw-
completely and she became one of the
ing Karmanos' move from its Detroit
mentors I've had in my career:'
Medical Center campus to Riverview
There and at St. John, "the Catholic
came as a surprise, Joseph says.
leadership has gone out of its way to
"We remain committed to doing
make me feel welcome. I feel valued for something extraordinary and use-
being a person of faith. My values reso- ful with the campus. We will keep the
nate with their values. I feel I can come
emergency room open:' he pledges, and
to work and make a difference."
50 doctors remain in the Riverview
medical building to treat patients.
In Focus
"What has been lost in all of this','
Joseph's vision for the hospital system
he leads, he says, is "providing the
Perfect Fit on page 32
highest quality patient care experience
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