..; N •••%„•;. 6)4, e laid and ■ s; ,,; Blue Care \`‘ INTRODUCING HOPE. "BlueHealthConnection® gives Blues' members a wealth of resources, including access to professional nurses who can offer advice, tips—and hope." When a health condition suddenly changes your life, sometimes it's hard to know just where to turn or what to do. That's why we introduced BlueHealthConnection—our personalized health management program that offers members a variety of ways to help them take charge of their health care. It gives Blues' members the resources they need to navigate through health problems and lead better lives. My friend Charlie was having so much trouble with his diabetes, he wasn't able to get his regular walks in. One thing led to another, and Charlie's health got worse and worse. But as a member of the Blue Cross Blue Shield family, Charlie learned 'about BlueHealthConnection. Charlie got a call from a nurse named Hope. True to her name, she taught Charlie how to take better care of himself. The Blues gave Charlie hope—and Hope gave Charlie some health tips, so he could stay at work, keep off the operating table and start walking again. Isn't it great to know that we have a company here in Michigan that can save us money while they're helping others save lives! Blue Cross Blue Shield Blue Care Network , :tqf ti of Michigan Nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association YOU and the POWER ofet , t d www.bcbsm.com 11121 2003