BEFORE OUR DESIGNERS CREATE A CAR THEY TALK TO OUTSIDE EXPERTS. SEVERAL times a year we invite people to come and brainstorm with Ford Motor Company designers and engi- neers. We talk about cars, sure. But often we talk about NON-CAR THINGS: computers, appliances, music, the environment, quality in very general terms. We know that to design cars and trucks with relevance and appeal, you have to LISTEN to your cus- tomers. It's part of the learning process that leads us to quality. F () R I) T RUCK S L IN COLN • M ER CURY STYLE • MARCH/APRI L 1994 • 15