CADILLAC CSI INFORMATION CENTER
Sales Department Monthly Score
Satisfaction with dealer Sales Staff
MIE
ill
100
90
„...
80
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V
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tet
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70
60
J
M
J
A
A
Our
Dealership
Sales Staff
D
S
Atstaes'
Cadillac Consumer Relations
90
Division
Average
89
Zone
Average
195 1 191 1
Division
Average
1 92
Had a good attitude
Was well informed about the product
Explained the features of the vehicle
Offered demonstration ride
Discussed service department hours, personnel, etc.
Explained the new vehicle warranty
Explained the vehicle maintenance schedule
C. ontactea me arter aeilvery
610- Delivery Condition
Overall Dealership Our
Zone
Satisfaction
Dealership
Average
Thru Nov. '88
89
192 1
91 I 192 1
Cleanliness of vehicle
Mechanical operation (engine, transmission)
Electrical operation (lights, radio, etc.)
Body fits (doors, moldings, etc.)
Paint finish
The Customer Satisfaction Index (CSI) measures how our customers are surveyed 6 months after
delivery. Our scores come from customers who bought new cars from us only. The service they
received and rated is our service — not that received elsewhere.
7100 ORCHARD LAKE RD.
77(
OO
GM QUALITY
SERVICE PARTS
GM
at the end of Northmestern
ta()
WEST BLOOMFIELD
851-7200
)44 .Gcrev6-7.16.
OPEN MON. & THURS. 'til 9 P.M.
Grhapt, momps coopov•,,oN
CONTROL ELECTRONICS, INC.
Young Israel of Southfield
37450 ENTERPRISE COURT
FARMINGTON HILLS, MI
PHONE 553.3400
Systems for Business
at Affordable Prices
and
Danielle Peleg Art Gallery
present an
6661.1 ca-t.a.,161.6a =sin
• Complete Line of XT/AT/386 Systems
• Choice of Monitors, Hard Drives
• 19" CAD & Desk Top Publishing Monitors
• Multiuser Systems: Zenix, Novell
• Accounting Software-Consulting, Setup
• Systems Repair & Upgrade
386-20MHZ From $2 9400.00
286-10MHZ From $1 1 200.00
XT-10MHZ From $700.00
Art Show
Sole
Sunday, February 26th
7:30 p.m.
CROSSWINDS MALL
Lone Pine Rd. and Orchard Lake Rd.
Refreshments will be served
Admission Free
THE DETROIT JEWISH NEWS
37