CADILLAC CSI INFORMATION CENTER

Sales Department Monthly Score

Satisfaction with dealer Sales Staff

MIE
ill

100

90

„...

80

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.

V

„4„ .
tet

.,.

70

60

J

M

J

A

A

Our
Dealership

Sales Staff

D

S

Atstaes'

Cadillac Consumer Relations

90

Division
Average

89

Zone
Average

195 1 191 1

Division
Average

1 92

Had a good attitude
Was well informed about the product
Explained the features of the vehicle
Offered demonstration ride
Discussed service department hours, personnel, etc.
Explained the new vehicle warranty
Explained the vehicle maintenance schedule
C. ontactea me arter aeilvery

610- Delivery Condition

Overall Dealership Our
Zone
Satisfaction
Dealership
Average

Thru Nov. '88

89

192 1

91 I 192 1

Cleanliness of vehicle
Mechanical operation (engine, transmission)
Electrical operation (lights, radio, etc.)
Body fits (doors, moldings, etc.)
Paint finish

The Customer Satisfaction Index (CSI) measures how our customers are surveyed 6 months after
delivery. Our scores come from customers who bought new cars from us only. The service they
received and rated is our service — not that received elsewhere.

7100 ORCHARD LAKE RD.

77(

OO

GM QUALITY
SERVICE PARTS

GM

at the end of Northmestern

ta()

WEST BLOOMFIELD

851-7200

)44 .Gcrev6-7.16.

OPEN MON. & THURS. 'til 9 P.M.

Grhapt, momps coopov•,,oN

CONTROL ELECTRONICS, INC.

Young Israel of Southfield

37450 ENTERPRISE COURT
FARMINGTON HILLS, MI
PHONE 553.3400

Systems for Business
at Affordable Prices

and

Danielle Peleg Art Gallery

present an

6661.1 ca-t.a.,161.6a =sin

• Complete Line of XT/AT/386 Systems
• Choice of Monitors, Hard Drives
• 19" CAD & Desk Top Publishing Monitors
• Multiuser Systems: Zenix, Novell
• Accounting Software-Consulting, Setup
• Systems Repair & Upgrade

386-20MHZ From $2 9400.00

286-10MHZ From $1 1 200.00

XT-10MHZ From $700.00

Art Show

Sole

Sunday, February 26th

7:30 p.m.

CROSSWINDS MALL

Lone Pine Rd. and Orchard Lake Rd.

Refreshments will be served

Admission Free

THE DETROIT JEWISH NEWS

37

