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February 17, 1989 - Image 21

Resource type:
Text
Publication:
The Detroit Jewish News, 1989-02-17

Disclaimer: Computer generated plain text may have errors. Read more about this.

CADILLAC CSI INFORMATION CENTER

Sales Department Monthly Score

Satisfaction with dealer Sales Staff

Our
Dealership

Sales Staff

100

90



...-, :`,

\ 1

• '

70

e ,44.4

80

,

...A.

60

J

F

M

A M

J J A S ON D

Thru Nov. '88

Division

Zone
Average

Average

I 95

1 91

I 1 92

1 92

1 91

1 92

Had a good attitude
Was well informed about the product
Explained the features of the vehicle
Offered demonstration ride
Discussed service department hours, personnel, etc.
Explained the new vehicle warranty
Explained the vehicle maintenance schedule
C ontacted me offer delivery

Delivery Condition

Asifiessi

Overall Dealership
Satisfaction

Our
Dealership

Zone
Average

Division
Average

Cadillac. Consumer Relations

90

89

89

Cleanliness of vehicle
Mechanical operation (engine, transmission)
Electrical operation (lights, radio, etc.)
Body fits (doors, moldings, etc.)
Paint finish

The Customer Satisfaction Index (CSI) measures how our customers are surveyed 6 months after
delivery. Our scores come from customers who bought new cars from us only. The service they
received and rated is our service not that received elsewhere.

7100 ORCHARD LAKE RD.

at the end of Northwestern Ilighw

WEST BLOOMFIELD

Col

GM QUALITY
SERVICE PARTS

GM

4 GOVGAnvoce-4\

851-7200

OPEN MON. & THURS. 'til 9 P.M.

.)11

GrNIEL", MOTOR .; COt.PODATION,

11

Young Israel of Southfield

and

Danielle Peleg Art Gallery

present an

Art Show

Sale

0/0

Annual Yield

0/

Annual Rate

2 Year Certificate of Deposit.
Compounded quarterly.
$250.00 minimum deposit.

Sunday, Feb. 26, 1989
— 7:30 p.m. —

United Savings Bank
U
FS B

CROSSWINDS MALL

The little bank with the big rates.

Lone Pine Rd. and Orchard Lake Rd.

Refreshments will be .served.

— ADMISSION FREE —

Call for other rates and terms: 855-0550

Penalty for early withdrawal. Limited offer, rates subject to change.

Member FSLIC.

THE DETROIT JEWISH NEWS

21

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