CADILLAC CSI INFORMATION CENTER
Sales Department Monthly Score
Satisfaction with dealer Sales Staff
Our
Dealership
Sales Staff
100
90
■
...-, :`,
\ 1
• '
70
e ,44.4
80
,
...A.
60
J
F
M
A M
J J A S ON D
Thru Nov. '88
Division
Zone
Average
Average
I 95
1 91
I 1 92
1 92
1 91
1 92
Had a good attitude
Was well informed about the product
Explained the features of the vehicle
Offered demonstration ride
Discussed service department hours, personnel, etc.
Explained the new vehicle warranty
Explained the vehicle maintenance schedule
C ontacted me offer delivery
Delivery Condition
Asifiessi
Overall Dealership
Satisfaction
Our
Dealership
Zone
Average
Division
Average
Cadillac. Consumer Relations
90
89
89
Cleanliness of vehicle
Mechanical operation (engine, transmission)
Electrical operation (lights, radio, etc.)
Body fits (doors, moldings, etc.)
Paint finish
The Customer Satisfaction Index (CSI) measures how our customers are surveyed 6 months after
delivery. Our scores come from customers who bought new cars from us only. The service they
received and rated is our service not that received elsewhere.
7100 ORCHARD LAKE RD.
at the end of Northwestern Ilighw
WEST BLOOMFIELD
Col
GM QUALITY
SERVICE PARTS
GM
4 GOVGAnvoce-4\
851-7200
OPEN MON. & THURS. 'til 9 P.M.
.)11
GrNIEL", MOTOR .; COt.PODATION,
11
Young Israel of Southfield
and
Danielle Peleg Art Gallery
present an
Art Show
Sale
0/0
Annual Yield
0/
Annual Rate
2 Year Certificate of Deposit.
Compounded quarterly.
$250.00 minimum deposit.
Sunday, Feb. 26, 1989
— 7:30 p.m. —
United Savings Bank
U
FS B
CROSSWINDS MALL
The little bank with the big rates.
Lone Pine Rd. and Orchard Lake Rd.
Refreshments will be .served.
— ADMISSION FREE —
Call for other rates and terms: 855-0550
Penalty for early withdrawal. Limited offer, rates subject to change.
Member FSLIC.
THE DETROIT JEWISH NEWS
21