CADILLAC CSI INFORMATION CENTER

Sales Department Monthly Score

Satisfaction with dealer Sales Staff

Sales Staff

10

90

Ai 4"i's1. 1

:\

80

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70

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.

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60

F

M

A M

J J A S ON D

Thru Nov '88

Our
Dealership

Zone
Average

95

91

92

Cadillac Consumer Relations

Our
Dealership

90

Zone
Average

89

89

el(eVetk

GINICA ■ MOTORS COCPOP•TiON

CUSTOM DESIGNED
FURNITURE AT

Shop out of
your home
at your convenience

CREATIVE
TABLES, INC. LTD.

Call Vicky Leebove

851-0789

Contemporary furniture:
tables, wall units, bedrooms
& desks in laminates,
acrylic, glass and marble.

r-

ARK'S

CLEANING AND TAILORING

32730 Northwestern Hwy.
Farmington Hills, Michigan 48018
737-0360

No tailor shop in West Bloomfield, Farmington Hills or any other
city can offer a service like this.
, LET US BE YOUR TAILOR — FREE 1989 CALENDARS

91

I

1 92

1

r r
‘'

7100 ORCHARD LAKE RD.

at the end of Northwestern Iiighw

i( er

WEST BLOOMFIH,D

851-7200

OPEN MON. & THURS. 'til 9 P.M.

)44GorAulaiza- ■

LOW
PRICES

1

The Customer Satisfaction Index (CSI) measures how our customers are surveyed 6 months after
delivery. Our scores come from customers who bought new cars from us only. The service they
received and rated is our service — not that received elsewhere.

(

GM QUALITY
SERVICE PARTS

1

Cleanliness of vehicle
Mechanical operation (engine, transmission)
Electrical operation (lights, radio, etc.)
Body fits (doors, moldings, etc.)
Paint finish

Division
Average

•

I

192
Had a good attitude
Was well informed about the product
Explained the features of the vehicle
Offered demonstration ride
Discussed service department hours, personnel, etc.
Explained the new vehicle warranty
Explained the vehicle maintenance schedule
C ontacted me after delivery

Delivery Condition

Overall Dealership
Satisfaction

Division
Average

BEAD
WORKS, inc.

ANNUAL WINTER SALE

February 11-18

20%40% OFF

On All Merchandise

Sale does not apply to previously selected items.

32751 Franklin Rd.
Just South of 14 Mile

855-5230
Tues.-Sat. 10-5

THE DETROIT JEWISH NEWS

85