CADILLAC CSI INFORMATION CENTER
Sales Department Monthly Score
Satisfaction with dealer Sales Staff
Sales Staff
10
90
Ai 4"i's1. 1
:\
80
.. . .;
";,,
70
,
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.
.
// ,:;"
60
F
M
A M
J J A S ON D
Thru Nov '88
Our
Dealership
Zone
Average
95
91
92
Cadillac Consumer Relations
Our
Dealership
90
Zone
Average
89
89
el(eVetk
GINICA ■ MOTORS COCPOP•TiON
CUSTOM DESIGNED
FURNITURE AT
Shop out of
your home
at your convenience
CREATIVE
TABLES, INC. LTD.
Call Vicky Leebove
851-0789
Contemporary furniture:
tables, wall units, bedrooms
& desks in laminates,
acrylic, glass and marble.
r-
ARK'S
CLEANING AND TAILORING
32730 Northwestern Hwy.
Farmington Hills, Michigan 48018
737-0360
No tailor shop in West Bloomfield, Farmington Hills or any other
city can offer a service like this.
, LET US BE YOUR TAILOR — FREE 1989 CALENDARS
91
I
1 92
1
r r
‘'
7100 ORCHARD LAKE RD.
at the end of Northwestern Iiighw
i( er
WEST BLOOMFIH,D
851-7200
OPEN MON. & THURS. 'til 9 P.M.
)44GorAulaiza- ■
LOW
PRICES
1
The Customer Satisfaction Index (CSI) measures how our customers are surveyed 6 months after
delivery. Our scores come from customers who bought new cars from us only. The service they
received and rated is our service — not that received elsewhere.
(
GM QUALITY
SERVICE PARTS
1
Cleanliness of vehicle
Mechanical operation (engine, transmission)
Electrical operation (lights, radio, etc.)
Body fits (doors, moldings, etc.)
Paint finish
Division
Average
•
I
192
Had a good attitude
Was well informed about the product
Explained the features of the vehicle
Offered demonstration ride
Discussed service department hours, personnel, etc.
Explained the new vehicle warranty
Explained the vehicle maintenance schedule
C ontacted me after delivery
Delivery Condition
Overall Dealership
Satisfaction
Division
Average
BEAD
WORKS, inc.
ANNUAL WINTER SALE
February 11-18
20%40% OFF
On All Merchandise
Sale does not apply to previously selected items.
32751 Franklin Rd.
Just South of 14 Mile
855-5230
Tues.-Sat. 10-5
THE DETROIT JEWISH NEWS
85