THE. DETROIT JEWISH NEWS'

Friday, January 20,.1984 19

What you should do and who you should call
when your phone's in a fix.

It isn't very often that you need to deal with telephone repairs, but
when you do, you want them taken care of as fast as possible.
Now that Michigan Bell has separated from AT&T, there are some
changes in the way repair problems are handled.
We have some suggestions for you on how to identify your
phone repair problems so that you can get them handled as .
quickly possible. But first its important to know who will make
specific telephone repairs.. -For example, effective _jallUary 1, 1984:
1. AT&T assumed ownership of the phones Michigan Bell
had been providing you for a monthly fee. AT&T will continue to
lease those phones to you and-will offer repair services.
2. AT&T will also offer repair service for phones that
you purchased from Michigan Bell prior to January 1, 1984.
3. Michigan Bell will
continue to service and repair
the lines that lead to your
home or business.

Now let's talk
about how you can
tell if it's your
phone that needs
repairing or your
phone lines.
- Here's how:

If vou have plug-in or
modular service, make sure all
of your phones are properly
plugged in.

VA Check all phones for
physical, damage or frayed
cords. If you find damage,
it s probably an instrument problem.

If you have more than one telephone, Check them
all for a dial tone. If you don't hear a dial tone on any of
the phones, you may have a line problem. If you do hear a
dial tone on at least one phone, the problem is probably in
one of your other instruments.

-U

We suggest you clip
and save the following
phone numbers and keep
them near your telephone.

LINE PROBLEMS ... On all line problems,. call the
appropriate Michigan Bell Telephone Repair Service:
Residence
221-2121
Business
221-3131 I

AT&T INSTRUMENT PROBLEMS ...
Residence
1 800 555-8111
Residence Rev
1 800 . 526-2000 ;
Business Single Line: In area code 313 call . 1 800 992-2772
In area codes 517, 616, and 906 call
1 800 248-2772
Business other than single line
1 800 526-2000 1

PLEASE REMEMBER...
Calling. the wrong company for repair service could be
costl ∎: For example, it you call Nlichigan Bell for,repair
service and.the trouble turns out to be in a telephone
instrument, you could be charged for a service call and
still not haYe your problem corrected. That s Why
\VC ve suggested the line and instrument checks before
calling 'anyone.
lichigan Bell can't promise you that you'll
. never have a repair problem, but we can assure you
that were bringing the same skill and experience to
your telephone service repair needs. We want, just as
much as you, to keep your service working as it always has.
After all... IT'S AT&T -WE'VE SEPARATED FROM...

NOT YOU.

Michigan Bell

AN AMERITECH COMPANY

1/1 If you determine that the trouble is isolated to one
instrument at one location, and you have modular service,
try that instrument at ',mother outlet or possibly at a
neighbors (if both you and your neighbor have similar
one-party service ). It the instrument works at another
location, the problem may he with a specific outlet.
If the instrument does not work at another phone
outlet, the problem is probably with the instrument.

If you have only one phone and it
does not appear to he damaged, but
cannot he moved to another outlet
for testing,•call NIichigan Bell
Repair Service. We will help you
determine whether you have an
equipment or line problem.

Facts cloilw the line. ._ecause
B
your telohone business (1) lice is busily enga,*,(1 in normal. (la)'-to-rlay telephone ,verrice mallow. we are
pKoricling this loll-jive it/111
a sourcelar answers to the questrOits you may htu.e about your c :hancling leAphone conipani:
Ire aiSo suggest that you 11(11(1) /w our inslimational messages in your neu;spapci.s awl in your monthly telohone bills. 1 800 555-5000

